At Susamarpan, we aim to ensure customer satisfaction. This policy outlines how returns and refunds are handled.
Customers may request a return within 7 days of receiving the product, provided it is unused, in original packaging, and accompanied by the purchase receipt.
Some products, such as software, customized items, or opened consumables, may not be eligible for return.
Refunds will be processed after the returned item is inspected and approved.
Refunds are made to the original payment method within 7–14 business days of approval.
Shipping fees, if any, are non-refundable unless the return is due to our error.
Exchange requests for the same product model can be made if the item is defective or damaged.
In case of unavailability, a refund will be issued instead.
If you receive a defective or damaged product, contact us immediately.
We will arrange a replacement or refund after verification.
Contact our customer service team with your order details and reason for return.
Follow the instructions provided to return the item safely.
Items damaged due to misuse, accidents, or unauthorized repairs are not eligible for return or refund.
